Return & Refund Policy
Easy Returns, Reliable Support, Customer-First Service
At SIXBODERA™, customer satisfaction is one of our top priorities.
We want every shopping experience to feel simple and安心. This policy explains our return, exchange, and refund procedures to help you shop with confidence.
1. Return Requirements
You may request a return within 30 days after receiving your order.
To be eligible for a return, please ensure that:
✓ The item remains unused and in its original condition
✓ Original packaging, labels, and accessories are included (if applicable)
✓ Proof of purchase, such as an order confirmation, is provided
Items that do not meet these conditions may not qualify for return approval.
2. Starting a Return Request
To begin your return process, please contact our customer support team:
Email:
service@sjxbdes.com
After your return request is reviewed and approved:
-
Return instructions will be provided
-
Shipping details will be explained clearly
-
Additional return guidance will be shared if needed
Please note:
Returns sent without prior approval may not be accepted or processed.
3. Damaged, Defective, or Incorrect Orders
We recommend checking your package carefully once it arrives.
If your order:
-
Arrives damaged
-
Contains a defective item
-
Includes an incorrect product
Please contact us as soon as possible.
Our team will review the issue and provide an appropriate solution, such as a replacement or refund.
4. Items Not Eligible for Return
Certain products may not be accepted for return, including:
-
Items that have been used or altered
-
Personalized or customized products
-
Gift cards
-
Clearance or promotional items marked as final sale
If you are unsure whether your item qualifies, please contact us before submitting your return request.
5. Product Exchanges
If you would like to exchange an item:
-
Request a return according to our return process
-
Send back the original item after approval
-
Place a new order for the replacement item
This method allows us to process exchanges more efficiently and helps ensure faster delivery of your preferred product.
6. International Customer Returns
For customers located in the European Union, applicable consumer protection laws may allow cancellation or return requests within 14 days after receiving an order.
Eligible items must:
✓ Remain unused
✓ Be returned in original condition
✓ Include original packaging and purchase information
This right applies alongside our standard return policy.
7. Refund Process
Once your returned item arrives and passes inspection, we will send you a confirmation regarding your refund status.
Approved refunds will be:
✓ Returned to the original payment method
✓ Processed within approximately 10 business days
Please note that banks or payment providers may require additional processing time.
If you have not received your refund after 15 business days from approval, please contact:
8. Return Shipping Information
Before sending any return package, please contact SIXBODERA™ customer service to receive the correct return instructions.
Unauthorized returns may not be processed.
Contact Information
SIXBODERA™
Company: Urban Outfitters, Inc.
Email: service@sjxbdes.com
Our Commitment
At SIXBODERA™, we believe shopping should always feel comfortable and worry-free.
We are committed to providing a simple, transparent return experience and reliable customer support whenever you need assistance.